Shop Reviews

Surely we will come back to this store.. Alhanouf is such a good sales personnel, so approachable, and accommodating...

With all my love and respect to Victoria Secret brand. The customer service in this branch is terrible. I faced extremely rude behavior from their staff. First, the manager took out from my hands a lip gloss tester in a very rude manner to check if it was a tester when she saw that it was a tester and I did nothing wrong she didn’t say sorry or something like that she just patted me on my shoulder like I’m some one who is working for her and said “ok”. Then only one check out was working out of 8, I asked them why that is. The same lady started screaming at me saying that it’s the way it is and I can leave if I don’t like it. When I asked for the manager of that branch she told me that she is the one. I asked for her manager contact details or customer service, she told me that she will not give it to me, she is the highest manager and I can do nothing about it that. I have never seen anything like that anywhere. It would be great if Riyadh Victoria secret team train their in shop team and fix at least one more check out if it is actually broken.

Great store with amazing staff especially Alhanoof was really sweet and helpful totally recommended.

I would like to thank Ms. Mohra AlDosiry مهره الدوسيري for being amazing sales and for her good service. Dr. Rehab Hassan

The lady was rude in handling guests, and we did not like the way she approached us. It’s not our fault if the branch didn’t have any change, and she shouldn’t have told us to “bring your own change next time” when we are simply buying something. First of all, she wasn’t there when we made the payment—another person, a man, was assisting us. We didn’t know where she was. While we were paying, we didn’t have the exact amount in cash and we didn’t have a card either. We waited for a long time, and then a lady came and told us to wait while she got the change. When she came back and handed us the change, she said, “Next time, bring your own change.” Please treat us with respect—we are your customers. Just because we are ASEAN or expats doesn’t mean we should be treated that way.

Amal was very nice and friendly, great in customer service. And Ibtesam helped me out pick the correct size and cut. Overall would definitely recommend buying from this branch.

The wife was at the branch in Granda Mall. Was next in line two people behind us at the back of the line was another woman. One of the clerks working in the store cut us off and bought this lady to the front of the line in front of us. I asked the wife to put her perfumes she was buying down and we left. I will not tolerate this elitism behavior that has went on way too long when waiting in lines here in KSA.

They have amazing offers right now, And as always their amazing staff, specially lojain, mohra, fai and amal, they were so patient and provided amazing customer service and boxed over 12 gifts for me in no time🤍 …

There was a bag without a bar code and the lady at the counter Razan, with a piercing on her lip, was very rude and rasist who insisted me to get another bag with a bar code, despite it being her duty as the store assistant. Also she was not polite at all and this clearly shows how rasist the counter staff are towards Asian since I could clearly see a wide smile while serving Locals. Appreciatie if the management could give the staff a training on treating people equally and great with a smile. People don't come to pay a bill of SAR 2k+ and also to get the attitude of the staff.

Inside Granda free testers ice cream is so good staff so sweet