I visited the store today, and unfortunately, I had a very bad experience with two employees, Mohammad and Haitham. They were laughing loudly and talking about customers in a very disrespectful way — even looking at us and laughing right in front of us, as if they were mocking. It felt uncomfortable, like we were on the street, not in a professional store.
I spoke with the manager, whose name is Fahad. He was somewhat cooperative, but I was really surprised when he said he didn’t know the names of the employees I was complaining about. He took my name and number and said they would escalate the issue to HR, but honestly, it felt like a way to brush me off.
I was really disappointed by the behavior and lack of respect. I didn’t expect this kind of treatment from a well-known brand like American Eagle. I hope action is taken so no one else has to go through this experience.
Also, the loud voices and laughter from the staff made it feel more like a group of guys hanging out on the street than a proper store.
مع العلم ان لي تعاملات مع مجموعة الشايع واعرف كويس ان مو هذا الاهمال الي تطمح له شركتكم👎🏻
Abdul aziz roblox-gaming YT -
4
i went to it once, it was pretty nice, it would be better if there were kids sizes though. 4 stars.
Lana G
5
I would like to thank the employee Hala for her cooperation beautiful presentation and arrangement of the items and for helping me solve the problem of my Ora account which was activated by her
B. M.
3
Good Quality pants but unfortunately they have 3 changing rooms (2 of them were closed) so we had to wait a long time to check the sizes.
Mahmood Noor
2
As always close 40 to 60 minutes earlier, when ever they have offer. If you can't manage don't do offers plz.
Rayan 11
5
Its very nice experience and I would like to thank khalid alharbi for helping me in the store he is so helpful and kind guy 💙 …
James
5
The best customer service representative is Hala She brought me some of the stock and provided me with the best service I will visit them again God willing
Ahmed Hawary
5
Great experience with excellent service from all the staff. Special thanks to Nouf for her outstanding help!
Brond Mane
5
Thanks for mr khalid alahrbi , he helped me and advised me , he a good man and speaking with me an English language very well , also i love American eagles clothes ❤️
moatasem khattab
5
Best offers
And most friendly sales women Miss Nauf , she is so friendly and helpful