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Rating Summary

4.2

15 reviews

5
87%
4
100%
3
87%
2
73%
1
60%

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Reviews for Jo Malone

Eng. Nasser MS

Eng. Nasser MS

5

Helpful staff working professionally, especially Shouq! thank her very much.

Esra Alsuhaibani

Esra Alsuhaibani

5

Thank u Shumouk for the enriching experience at the store. Super professional. It was one of the best customer services I’ve ever had :)

Hanan Suleiman

Hanan Suleiman

5

shahad and manar are really talented , i enjoy my shopping thanks to the excellent service done by both and i had a relaxing free hand massage with Manar .

Ma. Belen Olaso

Ma. Belen Olaso

5

Came here out of curiosity if all branches have an excellent sales representative since I had a great experience shopping in Hyatt branch. I met Shouq in Granada branch, she was so sweet and very attentive with all my needs. She is also generous to let me try other scents .

BRUTO, KING MARLON L.

BRUTO, KING MARLON L.

5

Suad, Haila & Aisha. Thank you for your good customer service, thank you for giving me good choice of scent of perfume..... I really love Jo Malone.... Great job!❤️❤️❤️

Kabir Khakwani

Kabir Khakwani

5

I had one of an amazing experience at the store today, Staff Lady (Shouq) was extremely helpful and kind. She helped me select the perfect scent for my taste and was very pateint with me. She is the best!! Sometimes excellent customer service draws more attention to come back for a purchase.

Sara Almuhanna

Sara Almuhanna

1

I arrived during business hours and waited in front of the store, but no one was inside!

Fatmah AL-Yami

Fatmah AL-Yami

1

From the moment we entered the store something was wrong and we felt extremely unwelcomed by the female employee , she was rude and unprofessional. There was no need for the eye rolling and head shaking every time we tried to smell a scent and wait for our turn which she skipped. Apparently she picks and chooses to serve her customers based on her personal criteria. Will never come back again to this branch.

F. O

F. O

5

We were warmly greeted by the staff and looked after by Hela, who offered her expertise in the scents. I have to say the level of service excellence she displayed was beyond most of what one has come to expect these days. Her service alone is enough to bring me back to the store within a few weeks to purchase some gifts.

Rivleen Chadha

Rivleen Chadha

5

I have been going to the Jo Malone Granada Mall branch since a year now, and Shouq has been always helping me out. She is welcoming, pleasant and super nice to deal with. The products they have are absolutely beautiful. Highly recommend the candles and ofcourse hope you get a chance for Shouq to assist you.