Shop Reviews

It's 10 o'clock and the shop is closed! It's supposed to open at 9 o'clock

I purchased an item from your store on November 29th at 8:30 PM. I returned to exchange it for a new size on December 6th at approximately 7:15 PM. The employee told me I couldn't return or exchange the item because it had been 7 days since the purchase date. I told her I bought it in the evening, so why do you calculate the purchase date from the beginning? I bought it from you at night. She said the system wouldn't accept it. If I were to return an item I bought and charged a network fee, you told me to wait 24 hours, then we'd process the refund. You charge a network fee, meaning you charge me by the minute. When I wanted to charge you by the minute to exchange an item I bought, you said we wouldn't charge you by the day. You make up any excuse you like. Unfortunately, I've had more than one bad experience with your branches. I've never bought anything from you ✋

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The worst employees there don't understand anything, and their behavior is like asphalt. I don't know what the employee's name is. Today, Thursday, at 3:30 p.m., she doesn't know how to account and has no manners at all. I'm paying for a visa, and I came back with a few pieces that I wasn't satisfied with. He said she didn't have any cash! How can I pay for a visa and she wants me to get cash back? I even told her to give me back the visa and she started getting upset. I wish I could take action against her. She is deliberately harassing customers.

Terranova Granada Mall offers modern fashion and distinctive designs. The branch is very tidy and organized, and gives a sense of comfort while shopping. The sales team is cooperative, kind, and highly professional. Many thanks to them and to the supervisor Haifa for their high-class service, high courtesy, warm welcome, and good behavior. May God bless you. I will give you an award for the most tidy and comfortable branch. Note to the honorable management: Please review the prices. We have recently noticed an unjustified increase in the prices of some items, which is slightly higher than what is reasonable and usual at Terranova.

Losing the star, but it has to go down. I don't know what a person is saying. I mean, there is no management in the store. Follow the workers there. Her style is that if we were to take for free, this kind of dealing would not be extremely impolite. She does not have the soul to respond, and her style is very rude. You think she wants to upset the customers and ask her about something. After 10 times she responds, the store will lose. This is because the store is not alone in the mall. We have to say that I am forced to enter the store, and not only. In the Granada Mall with all the branches, I hated me in the store. You must choose people with good taste and training before selling on the style, because the bad style with the customer makes him lose, and I wish I could write more about it, but it ended, it was at 3 p.m., because it could be at other times, so as not to oppress others.

I visited the store about three weeks ago. The store is big and has a variety of items. The prices are varied and acceptable. Some of the merchandise is of good quality and at a reasonable price. I asked the cashier about her name and she said Nadia. Her treatment was very elegant and quick. I thank her for her good treatment.

I love there collection amazing prices

Poor quality but low prices

I love terranova nice wear and nice prices