Terranova Granada Mall offers modern fashion and distinctive designs. The branch is very tidy and organized, and gives a sense of comfort while shopping. The sales team is cooperative, kind, and highly professional. Many thanks to them and to the supervisor Haifa for their high-class service, high courtesy, warm welcome, and good behavior. May God bless you. I will give you an award for the most tidy and comfortable branch. Note to the honorable management: Please review the prices. We have recently noticed an unjustified increase in the prices of some items, which is slightly higher than what is reasonable and usual at Terranova.
The worst employees there don't understand anything, and their behavior is like asphalt. I don't know what the employee's name is. Today, Thursday, at 3:30 p.m., she doesn't know how to account and has no manners at all. I'm paying for a visa, and I came back with a few pieces that I wasn't satisfied with. He said she didn't have any cash! How can I pay for a visa and she wants me to get cash back? I even told her to give me back the visa and she started getting upset. I wish I could take action against her. She is deliberately harassing customers.
Very bad branch. We arrived at 10:30 and they said they closed. We asked the employee Noura if the bag was there. She said no, and it was in front of us. They said there was no network. When we went to the cashier, she said there was a network! I hope someone would care about the branch and the employees 😃 …
I entered the store at 10:30 and the employee told me there was no more time. You're annoying us. What right do you have to say that when the store closes at 11!!
Knowing that I bought from another branch and came with my bag and wanted to see the merchandise at this branch, I'll get an idea.
If they're going to close the cashier, they can say "We closed the cashier" and let the customer go around to see the merchandise. When it reaches 11, they can say "We closed the store" in a nice way.
Thank you.
I would like to place the employee, Ruqaya, in Granada Mall, God willing. She was keen on serving us and called the branches to fulfill my request. May God increase people like her, protect her, and make her happy.
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