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Shop Reviews
See what customers are saying about our shops at Granada Mall
3.7 out of 5
3059 reviews
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Yahia Zakaria
Unprofessional employee and very bad treatment I bought a dress and we did not discover that it had a manufacturing defect until after we went home. We tried to return it, but the employee refused even though we had never used it. She said, “You have worn the dress,” and it is very clear that the defect is a manufacturing defect, but the unprofessional employee did not try to confirm and refused to return it in a rude manner, as if we were trying to deceive her. Bad experience and we will not purchase from them again
waleed mohad
There is no need for a clear evaluation of the worst stores we dealt with Among the stores that have a lack of quality in general and they make their living on customers’ mistakes, advice in many stores is to focus on generous dealings and generous services because they always express the quality and trustworthiness of the store’s product.
Noms Shareefi
I got two pieces from them and one for free. They forgot to add the third free one... and after the bill came out, they said, Sorry, we can't give you the free one... and we can't return it to you today because it was charged to the network. Come back tomorrow and we will give you the offer. When we came to them the next day, they said, “The offer is on you.” I can only say, “May God suffice me for advice and lack of planning.”
Ghadah mohammad
You come back and tell me that the bill has not been entered into the system. It must be completed for a whole day :)??? Since when is this system?? The problem is that I know, and she knows, that the bill is in the system from the first time I paid it
Ghada Alaqeel
I bought a slipper and the employee didn't open the magnet! I'm traveling now and I need it!!! Don't say "No returns or exchanges" if there are no returns. Do your job properly now. I haven't benefited from the slipper. I swear I won't buy from you again.
Aljoharah Aldamer
The worst experience in your life buying from Rena online! On top of this bad experience, not sending an invoice for the order, a mistake in the order, and worse customer service. You can only communicate with them on WhatsApp!! It is forbidden. What is the fault of the male and female employees in the branch that we should take our anger out on? I hope my problem is resolved as soon as possible.
as Aj
Today I went to the store and saw a dress. I wanted to try it on and make sure of the size, but the employee told me that if I wanted to return or exchange it, I had to wait until tomorrow, even if I paid cash! What is this policy? Honestly, I am not satisfied at all, and you are the losers.
P P
The shop is tidy. Some of the clothes are reasonably priced. But the shop's policy is not fair at all. There are no same-day returns for those who paid in cash!!
فارس عبدالرحمن الحذنّي
The employee, Maria Muhammad, was very special and polite in her treatment of my mother, even though my mother is old
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