Bilal Muhammad
One of the worst reception and customer care. Waited 4-5 minutes and no girl came to my wife for help, the local salesgirls are just ruining the market
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FACES - Granada Mall
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Discover beauty without boundaries at FACES Granada Mall, where two decades of expertise in Middle Eastern beauty retail meets the latest international trends in cosmetics, skincare, and fragrance. As one of the region's leading beauty destinations with 85 stores across 9 countries including the UAE, Kuwait, Saudi Arabia, Egypt, Lebanon, and Qatar, FACES brings an unparalleled selection of authentic beauty products from both established and emerging brands. This comprehensive beauty emporium serves as Granada Mall's premier destination for customers seeking the largest selection of beauty products in Saudi Arabia, backed by express delivery, free returns, and flexible payment options that reflect FACES' commitment to customer satisfaction and convenience.
The expansive store showcases an expertly curated collection spanning makeup, skincare, fragrances, bath and body products, hair care, and accessories from renowned international brands alongside innovative local discoveries. The makeup section features everything from everyday essentials to professional-grade products, allowing customers to create looks ranging from natural and understated to bold and dramatic. The comprehensive skincare selection addresses diverse skin concerns through gentle cleansers, targeted treatments, anti-aging formulations, and protective products suitable for the Middle Eastern climate, while the fragrance department offers an extensive range of scents from classic favorites to contemporary niche perfumes.
What distinguishes FACES at Granada Mall is their commitment to authenticity, innovation, and accessibility, ensuring that every product meets strict quality standards while remaining accessible to beauty enthusiasts at all levels. The knowledgeable staff provide personalized consultations, helping customers navigate the vast selection to find products that complement their individual needs, preferences, and lifestyle. With 20 years of understanding Middle Eastern beauty preferences, seasonal collections that celebrate both international trends and local traditions, and innovative services including virtual consultations and personalized beauty advice, FACES continues to set the standard for beauty retail excellence in the region.
The expansive store showcases an expertly curated collection spanning makeup, skincare, fragrances, bath and body products, hair care, and accessories from renowned international brands alongside innovative local discoveries. The makeup section features everything from everyday essentials to professional-grade products, allowing customers to create looks ranging from natural and understated to bold and dramatic. The comprehensive skincare selection addresses diverse skin concerns through gentle cleansers, targeted treatments, anti-aging formulations, and protective products suitable for the Middle Eastern climate, while the fragrance department offers an extensive range of scents from classic favorites to contemporary niche perfumes.
What distinguishes FACES at Granada Mall is their commitment to authenticity, innovation, and accessibility, ensuring that every product meets strict quality standards while remaining accessible to beauty enthusiasts at all levels. The knowledgeable staff provide personalized consultations, helping customers navigate the vast selection to find products that complement their individual needs, preferences, and lifestyle. With 20 years of understanding Middle Eastern beauty preferences, seasonal collections that celebrate both international trends and local traditions, and innovative services including virtual consultations and personalized beauty advice, FACES continues to set the standard for beauty retail excellence in the region.
+966 11 253 5019
Granada Mall
Operating Hours
Closed
Opens tomorrow at 10 am
Monday
10 am–11 pm
Tuesday
10 am–11 pm
Wednesday
10 am–11 pm
Thursday
10 am–11 pm
Friday
4–11 pm
Saturday
10 am–11 pm
Sunday
(Today)
10 am–11 pm
Photo Gallery
The entrance of a FACES beauty store showcasing various perfume and cosmetic brands.
Interior view of a luxury perfume store with branded displays and various fragrances.
A display of various designer perfumes on illuminated shelves and a counter.
Interior view of a beauty store with various makeup and fragrance displays, including a Tom Ford counter.
Interior view of a luxury beauty store showcasing makeup and skincare products.
A hand holds a boxed Tom Ford Noir de Noir Eau de Parfum.
A display of skincare products, including bottles and jars, with brand signage.
A close-up shot of Tom Ford Ombré Leather perfume bottles on a shelf.
A display of decorative reed diffusers with animal and floral designs.
A well-lit retail store interior showcasing beauty products and a checkout counter.
Interior of a beauty store with makeup displays, seating, and perfume counters.
Estee Lauder makeup and skincare products displayed on shelves in a retail store.
Estee Lauder Advanced Night Repair products displayed in a retail setting.
A Gucci Guilty fragrance display with digital screens and product shelves in a mall.
Interior view of a beauty store with makeup displays and seating.
A display of various skincare products, including bottles, jars, and boxed items, on wooden shelves.
The entrance to FACES, a beauty store, showcasing various cosmetic brands and displays.
A display of various perfumes in elegant bottles at a retail store.
Interior view of a luxury beauty and fragrance store with branded displays.
A beauty store display featuring makeup products, a model's image, and a makeup station.
A well-lit display of Armani fragrances and makeup products, showcasing various collections.
A well-organized display of skincare products on shelves, featuring various brands and promotional signage.
Overall Rating
3.1
/
5
Based on 13 reviews
Mall Ranking
#174
Out of 239 shops
Category Ranking
Not enough ratings
Negative Reviews
Rana Qurban
Not recommended especially perfumes and makeup
Reham Alasmari
My experience was really bad, honestly. The employees were not cooperative. I wanted something specific and they gave me something else. I went back to them to get my money back because I discovered that they didn’t give me what I wanted. I wanted blusher and they gave me glitter! There was no apology or respect for customers. So I gave them Saqr and they forced me to get another brand, which I didn’t want! I won’t try it again.
Nada Alsunayi
Granada branch unfortunately the girls only care about marketing. I came for a certain perfume and one of them forced me to buy from her brand and she kept going around and around and they were sitting over my head and the one who came and said take two or I want Tamara they didn't let me take my time and they made me embarrassed once. I came two months ago and the same thing happened. I hope you teach them to calm down a bit because they are clear. They fight over commission and they don't care about the customer's comfort, taste and choice. It's not reasonable and in the end I got upset because I didn't choose from her brand!!
Lama
Unfortunately, I was going to rate it five stars, but the manipulation at the end made me lower the rating. One of the employees told me, “Be happy with the gifts.” I bought it and ordered around 2,000 riyals. After I paid, I went to engrave the name on the perfumes and came back. He told me, “Sorry, I apologize. There is none.” Since you have no credibility, why did you say that in the beginning? 👎🏻👎🏻
Positive Reviews
Ahmed Al-Akki
A very nice and elegant perfume and makeup store. The staff are very friendly and welcoming. The store has a wide variety of brands to choose from. What I noticed is that perfume are getting more expensive by the years. We bought on men’s perfume (Armani) for more than SAR 700.
Christopher Burnett
Tagreehd was an amazing salesperson who had great knowledge of her products in store and needs a pay rise and more recognition from management. Also Mariam. Very good and helpful employees.
Lydiah Winnrose
Good customer service 👍👍 …
Mal Al
The best branch and the employees there are amazing. Ghada and Mashael did their best. They were very kind to me and I had many requests from them. They were easygoing and gave me gifts.
Rahf Hamad
The employee Hayat is the epitome of sophistication and dealing. I was upset with the behavior of some employees, but she quickly contained me and was able to help me a lot. Praise be to God, she marketed more than one product to me and I wanted to buy them. She helped me when I was shopping and connected me to the cashier. Alaa Al-Harbi also helped me with the knife and gave me several ideas. When I came to calculate something, it didn’t work for me. Tamara compensated me with a knife. Her work was fast and professional. At the time of shopping, it took her less than a minute. Blessed be God. The manager, Asim, is very sophisticated and cooperative. I thank Faces for this sophisticated, professional team.
