Ash Med
I recently purchased an item from the Fred Perry store at Riyadh Park. However, I encountered some issues with the product, which had a minor defect. The female staff attempted to assist me, but the process took longer than expected. To improve the overall customer experience, I would suggest providing additional training to the staff on effective customer service and issue resolution. This would enable them to better address customer concerns and provide timely solutions. Specifically, when I requested assistance in finding an alternative model in my size, the staff seemed disinterested and unhelpful. I had to take matters into my own hands, and even when I presented them with options, they didn't seem invested in finding a solution. Despite this experience, I hope that Fred Perry will take customer feedback seriously and work on enhancing their customer service. I would be willing to give them another chance in the future if they demonstrate improvement in this area. It would be helpful if the store's location could be accurately represented on Google Maps to avoid confusion for customers. Overall, while the product quality is important, the customer service experience can make or break a brand. I encourage Fred Perry to focus on developing their staff's customer service skills to provide a more positive experience for their customers.
