amal hassan
To the management of Yves Saint Laurent - Granada Mall branch, Peace, mercy, and blessings of God be upon you. I would like to inform you of an unsatisfactory experience I had during my recent visit to your branch in Granada Mall. I dealt with an employee (not wearing a headscarf), and unfortunately, her behavior was inappropriate and did not reflect the level of service expected from a luxury brand like Yves Saint Laurent. I asked her for a specific perfume, but she gave me a different product without explanation or confirmation. She did not give me the receipt despite my request, and simply said she would send it to me "online," which she did not receive. I hope you will review this behavior and take appropriate measures to ensure quality service and respect for customers, especially since this experience does not reflect the high-class image we have come to expect from you. Thank you for your attention and cooperation. Name: [Amal Hassan Al-Haider] Date of visit: [June 28, 2019] Location: Granada Mall - Riyadh
