My daughters and I spent some time at Paul's on our mommy / daughter date. It was their first time at Paul's and my first time trying Paul's in Saudi Arabia, I've dined at Paul's in various cities in Europe. The cafe had a lovely ambiance and the staff was wonderful. We ordered a berry slice, 2 hot chocolates and an iced latte. The hot chocolate tasted powdery and not authentic like the hot chocolate Paul's is known for. I could have honestly made a better hot chocolate at home. The cake we ordered was a berry slice, it was untouched, we bought the first slice. It was hard, tasteless and dry. The highlight of the cake was the berries on top. We left quite disappointed at the standard of the drinks and cake. When I mentioned it to my husband, he was quite surprised as he frequents Paul's in other malls often and he only had good experiences to share. I am not sure if I will try another branch as there is so many great cafe's in Riyadh to choose from.
We ordered one éclair, one mille-feuille, and one sandwich. They took them out of the fridge and left them on the counter for more than 15 minutes. When I went to pick them up, they told me they would bring them to our table. We ended up waiting 20 minutes, just watching them sit at the counter. This was a really bad experience, and we will not come again.
It was a great experience.service was awesome special thanks to
Mr Kamal raj and his team member Mr Eujeen hospitality was Awesome me and my friend was enjoyed our lunch time . keep it up
The Manager Mohammad was rude
I went to the cashier after a long queue and wait in the end they don’t have changed…
Unbelievable service and it’s 10:44 in the evening…how come all the cashiers doesn’t have change?????
Granada mall branch!!!
Very rude cashiers (3 guys).... despite taking close to 10 minutes working together to perform a simple refund (none of them seemed to be properly trained to operate the cash machine), they were barking orders at us (the customers) while we were trying to get our money back.... truly unpleasant experience, will not set foot in that particular shop again.
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