The store's merchandise is good, but the policy is very bad.
The exchange and return policy is very annoying.
Returns are limited to one day and must be from the same branch!
Your money is not refunded in cash; it must be paid by card!
Exchanges are allowed within a week, and they won't refund you. If you have a difference in cash, you must exchange it for the same amount or more!
Exchanges are limited to one time on the invoice!
Why isn't there a way to make things easier for customers? The policy is very annoying and impractical. I have a difference of 24 riyals and it hasn't been returned to me. I have to buy more!!
Well, what I bought was 399 riyals, and the least I can buy in the store is 150 riyals. So I have to pay 150 riyals because I have a difference of 24 riyals!!
Please review this policy.
I dealt with the Riyadh Park branch and the Panorama branch.
The employee who was present was Tunisian, I think her name was Taqwa Marra, she was kind and helpful, and the offer they had was tempting, to be honest, and she was confused about what to get from the many beautiful models they had.
Bad purchasing experience from their site, after I paid, they said the order is not available, and they do not return my money, and they do not respond to emails, nor on their Instagram account who buys homes from them.
The place is very excellent and the employees are very professional. I would like to thank the manager, Tahani. She really deals with the customers in a very elegant manner. Thank you. I advise everyone to buy from there. The Granada branch is very nice.
All thanks and respect to the employee Amal at Granada Mall. She is a very respectful person and her service is 👍🏻 the same with the customers and all the employees are good and blessed. …
Peace be upon you.
Unfortunately, the store's return policy is extremely poor.
The Granada branch always closes at times when other stores are open, and it still hasn't.
I returned a pair of shoes 23 days ago, and my money still hasn't been returned to my account. I keep asking questions, and the response is extremely poor.
Every day, they make illogical excuses.
Then they say the problem is with the bank, not us.
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