Bad purchasing experience from their site, after I paid, they said the order is not available, and they do not return my money, and they do not respond to emails, nor on their Instagram account who buys homes from them.
Elham AH
1
The store's merchandise is good, but the policy is very bad.
The exchange and return policy is very annoying.
Returns are limited to one day and must be from the same branch!
Your money is not refunded in cash; it must be paid by card!
Exchanges are allowed within a week, and they won't refund you. If you have a difference in cash, you must exchange it for the same amount or more!
Exchanges are limited to one time on the invoice!
Why isn't there a way to make things easier for customers? The policy is very annoying and impractical. I have a difference of 24 riyals and it hasn't been returned to me. I have to buy more!!
Well, what I bought was 399 riyals, and the least I can buy in the store is 150 riyals. So I have to pay 150 riyals because I have a difference of 24 riyals!!
Please review this policy.
I dealt with the Riyadh Park branch and the Panorama branch.
Ma F
1
Unfortunately, it is a very bad place in politics
Where returns during the day mean that you buy at 9 o’clock at night, you have one hour to return!
The exchange policy is provocative. If the product is cheaper, they will not refund you the difference!
+ There are no sizes for most of the pieces, only those shown
You are not fully responded to, no email, WhatsApp, no call, and not even the employees solve your problem
خلود عبدالعزيز
5
The employee who was present was Tunisian, I think her name was Taqwa Marra, she was kind and helpful, and the offer they had was tempting, to be honest, and she was confused about what to get from the many beautiful models they had.
toto سان
5
The place is very excellent and the employees are very professional. I would like to thank the manager, Tahani. She really deals with the customers in a very elegant manner. Thank you. I advise everyone to buy from there. The Granada branch is very nice.
161 161
4
The shop is once nice and the employee Amwaj is classy and good in dealing 👍 …
Rema Saud
1
Peace be upon you.
Unfortunately, the store's return policy is extremely poor.
The Granada branch always closes at times when other stores are open, and it still hasn't.
I returned a pair of shoes 23 days ago, and my money still hasn't been returned to my account. I keep asking questions, and the response is extremely poor.
Every day, they make illogical excuses.
Then they say the problem is with the bank, not us.
بدريه الزهراني
5
All thanks and respect to the employee Amal at Granada Mall. She is a very respectful person and her service is 👍🏻 the same with the customers and all the employees are good and blessed. …
Hessa Albassam
5
Are there women's onitsuka tiger shoes in the store?
Joharah A
1
They were late and did not open after the prayer. The call to prayer has now been an hour and they have not opened 👎 …