See what customers are saying about our shops at Granada Mall
3.7 out of 5
3059 reviews
Den Tongco
Ramadan timing for your store is 8:30-1:30 for weekdays but I arrive in the store around 8:20 and the time past but the store still close, as per sales lady the system is down. But they can use the manual invoice, they can raise IT support. They don't know what they work is. Sad to say company is suffering from this staff.
ameerah
This is my second visit to American Eagle, and the staff service was great, especially Hala and Mohammed. They helped me with the men's and women's sections, which is my favorite branch because of the variety and sizes of merchandise.
Khaled Galal
The worst branch ever, the fitting room is not available, cashier is not cooperative, very bad experience. I will never go there again
Reem
I visited the store today, and unfortunately, I had a very bad experience with two employees, Mohammad and Haitham. They were laughing loudly and talking about customers in a very disrespectful way — even looking at us and laughing right in front of us, as if they were mocking. It felt uncomfortable, like we were on the street, not in a professional store. I spoke with the manager, whose name is Fahad. He was somewhat cooperative, but I was really surprised when he said he didn’t know the names of the employees I was complaining about. He took my name and number and said they would escalate the issue to HR, but honestly, it felt like a way to brush me off. I was really disappointed by the behavior and lack of respect. I didn’t expect this kind of treatment from a well-known brand like American Eagle. I hope action is taken so no one else has to go through this experience. Also, the loud voices and laughter from the staff made it feel more like a group of guys hanging out on the street than a proper store. مع العلم ان لي تعاملات مع مجموعة الشايع واعرف كويس ان مو هذا الاهمال الي تطمح له شركتكم👎🏻
Amid Awwad
Rafeek very nice, thorough and professional guy. Turki was also very hospitable since my first telephone call
Alex
Mr:Rafique shiran best deal for us He have good experience for the knowledge
Liam Chapman
Sadly the guitar I wanted was broken, but the staff were very helpful and advised me when the next one would be available.
sona
Rafeeq is such a great seller and have good behaviours!! Thanks a lot for him🙏🙏 …
Adib K.
Great selection, great service, knowledgeable and friendly staff. Highly recommended.
Abhay S
Very nice buying experience. Special thanks to Mr. Rafique for his welcoming behaviour & extended efforts to assist us while selecting & purchasing Acoustic guitar.
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