Reviews for SEPHORA GRANADA

Nema Saeed

September 7, 2025

1

Very bad service, they wouldn’t exchange damaged product as it was not in its original state! However, it was the original state, damaged! Not referring to their policy and saying exchange can only be done at branch bought from despite that’s not mentioned in receipt! Shameful considering my daughters spend a fortune in this place!

Z W

September 7, 2025

1

Worst customer service. Best to let go of staff that’s only interested in talking to eachother rather than helping customers. The male manager does not accept returns etc based on their own weird policies. Will not return, go to Faces in the same mall much better customer service

Almaha

September 7, 2025

5

Ask for REEM she’s very friendly and professional and give you what you need⭐️⭐️⭐️⭐️⭐️⭐️

Yasir Hussain

September 7, 2025

5

I went there today to buy lipsticks for ladies and have very good experience with Nahlah Saad Alasiri, who is responsible for customer support. As I am new and don't speak Arabic, she accompanied me throughout and helped and assisted me in choosing the colors which I was totally unaware of. As I am cofused to choose the colors, she fully supported me by giving wonderful suggestions and showed me everything until I made the choice. Great lady and more such ladies in customer support please. 5 stars for her.

raabiaabu

September 7, 2025

1

Lazy, professionals in lying and hoarding all the sample: that about sums up the staff in this branch. Exclusively made up of locally hired staff, this is to be expected. I’ve never met a staff member here that looked like they wanted to work, or knew anything about what they were selling. For all they care, they could just get their salaries while having zero customers and not be bothered. The worst part is, look at your receipt carefully. They will ALWAYS add a service to your bill, WItHOUT your knowledge, to show that they’re working to the auditors probably, WITHOUT ever having done anything. Imagine the level of moral depravity, how can you sleep at night knowing you don’t have the skills required for this job and have to resort to lying to get your measly paycheck? Lost causes!