The girl who was in the cashier is useless. She's not adding my points to my rewards program and asked me for my card for nothing. Birthday gift is always out of stock! They're taking it for themselves most probably. Huge difference than any other Sephora I've ever been to.unfortunately. They need to be more professional !
siti munirah
5
Dear Nourah,
I just wanted to sincerely thank you for all your help during my visit to Sephora. You were incredibly kind, patient, and knowledgeable, and you truly made my experience so much better. I really appreciated the time you took to guide me and make sure I found exactly what I needed. It’s rare to come across someone as helpful and genuine as you.
Thank you again — your great service didn’t go unnoticed!
Warm regards,
Munirah from MY ♥️
وجود الشريده
5
Muneera from Makeup Forever was very helpful, kind and professional.
She has great knowledge in makeup.
Thank you for the wonderful shopping experience!
Raghad Abonomai
1
They always say they run out of samples. Im suprised when i travel and buy from SEPHORA is very different as they always give samples more than my purchase. It is very rude to lie to customers and probably wont buy from here again.
Lina Degheidy
5
One of the best Sephora branches in Saudi Arabia, had a great shopping experience there, thanks to Yunis, Fouz and Nazek
Kinderland Preschool
5
Fawzia did an excellent job , very helpful and great customer experience
hamzeh rashad
5
Many thanks for the excellent experience. The staff—Tahani, Nahla, and Mazyounah—were extremely helpful and supportive throughout.
BIG Traveller
5
I always buy here for my wife and always on the cashier areabest service shoutput to yules!!!!
Wesal Saleh Elkorashy
5
Thank you, Miss Badour , acting supervisor for being so sweet, helpful, and kind
Adnan Ali
1
Worst service here,
I went to this store to purchase fenty beauty product. Collected the wrong shade lipstick, when we went after 30 mins to exchange the product they said sorry we don't have the shade you are looking for. So we had a word with the supervisor of this sephora branch, his name is Sultan. So the supervisor said the product is available in panaroma mall go and collect from there, he also mentioned I'm the supervisor of panaroma mall too, they will replace and give and the shade. We even told this guy sultan that call them and just inform them to hold the product for us, as we going right now, so he even called someone in front of us and later informed us that yes you can go and collect now. Once we arrived here at panaroma mall they said, since you Purchased the product today you have to wait till tomorrow to exchange, because the product was not getting scanned on their system. Also when we told the customer service team person there, she clearly said that supervisor played with you'll, I don't even know whose sultan.
I cannot. Expect this unqualified sales team of sephora. Wasting our time and energy.
Sephora team needs to learn to answer calls if customers are trying to reach to make complaints
When a customer are coming there to purchase expensive high end brands your team should. Equally provide convenient services as well
Extremely disappointed will make sure to inform friends and family about this disappointing service.
Horrible service at sephora.