I have many purchases from Tommy, from all branches, international and domestic, even a shower towel, boots, etc., but unfortunately when I bought a handbag from their branch in Granada Mall, I came back after a few months, because there was something white in it scattered on the bag, very light. When I asked the employee if there was room for them to clean it for me or replace it, he said that it had no warranty, and this is misuse, and when I said the second brands guarantee me the leather, he said with a smile, this is the company policy. here. I do not advise you to pay a sum and spend money on it, and the employee will simply return this to you.
I got a laptop bag as a gift for my husband a few days ago and today he opened it and was about to put the device in, it turned out to be broken. Unfortunately, I threw away the receipt and they basically told me there is no return or exchange, and I didn't expect it to be broken. God is my witness that when I first opened it, it was like this. Is it possible that the quality of the bag is like this and its price is close to a thousand??? Can someone contact me to solve the problem?
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I went to the branch and thank them, they replaced it for me as soon as possible. Ms. Mishaal and Hessa are kind and did their best, but unfortunately I got the offer piece. 🥲 God willing, the quality of the bag deserves the title.
I adjusted the rating for credibility ☺️
I would like to thank the branch for their kind treatment and the very cooperative team. I would also like to thank my brother Ali Al-Shammari. He helped me with the smallest details and did not fail me. God willing, this will not be my last visit.
The worst branch and the worst employee you could deal with — the one who works the night shift. This kind of behavior from their staff is completely unworthy of the Tommy brand.